Is there anything I need to know as a student at my University?
Check if there are any specific conditions for your University here:
The verification asks me for my Personal Identity Number (Personnummer). I don’t have a Swedish personnummer yet.
You have most likely received a temporary personnummer from the university that they use to register you in their systems. That number is also used by Mecenat, so use it when verifying your account.
What is my Student-ID?
Your Student ID is your unique number in Mecenat’s system. When your Mecenat card is ordered by your student union or university a profile is created with a Student ID number. It is sent to you via e-mail (if we have your e-mail address) otherwise via regular mail. If your Mecenat card was ordered by your student union they should be able to access it for you too.
I get the answer that you couldn’t find me in your records and that I should contact my student union/school or Mecenat customer service.
Most likely either your student union/university has not ordered your card yet, or there is something in the personal information that is different from what you entered and what we have registered (for example if you have a temporary personnummer in our system, but have received a new permanent personnummer in the university systems). Contact us via the help form in the lower right hand corner and we will investigate!
I’m having problems with this, please help!
No problem, contact us here and we will do our best!
I don’t have an iPhone or Android phone. Can’t I access the student discounts?
Of course you can!
- You can create your account via mecenat.com/welcome instead of the app.
- You can get a physical card instead of the digital card.
- The only exception is that the public transport discounts using the ”Studentresesymbolen” symbol is available on the digital card only.
The web site is in Swedish. I'm an international student and it is a strange language...
Yes, unfortunately the web site and most of the app is in Swedish only. At the moment we can only advice to use Google translate, ask a Swedish-speaking friend or contact us for help.